keybop.

Keybop support

Questions, a problem, or a data request? Email hello@zeroenginestudio.com. It helps to include your phone or tablet model and the Keybop version from Settings → About.

Keybop can't hear my piano

Keybop needs microphone access to hear an acoustic piano or a digital keyboard. If you said no when it asked, turn it back on:

In Keybop, Settings → Practice → Listen through the microphone switches listening on, and shows an Open app settings button while the microphone is blocked. Put your device close to the piano, and on a digital keyboard keep the speakers on. Audio is analysed on your device and never saved or uploaded.

Using a MIDI keyboard

Connect the keyboard with a USB cable, with an adapter if your phone or tablet needs one. Keybop finds it on its own and uses it whenever it is connected; there is nothing to set up. Keybop cannot pair Bluetooth MIDI keyboards yet.

Restoring a purchase

Premium belongs to the App Store or Google Play account you bought it with. On a new device, use the same store account and, if you have a Keybop account, sign in to it first (Settings → Account & Backup). Then tap Restore purchases in Settings → Premium or on the premium screen.

Cancelling a subscription

Subscriptions are billed by the store, so you cancel them there:

While Premium is active, Settings → Premium → Manage subscription in Keybop opens your plan too. Deleting the app or your Keybop account does not cancel a subscription. A lifetime purchase never renews, so there is nothing to cancel.

Deleting your account

In the app: Settings → Account & Backup → Delete account…. Without the app, or for Sign in with Apple with Hide My Email, see how to delete your account.

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